5 Tips For Getting (and Using) Great Customer Testimonials Phone Number
5 Tips For Getting (and Using) Great Customer Testimonials Complaints

Want to make your small business look big? Here's what customers are looking for when they visit.

Blog Post Reviews. While most testimonials are brief and to-the-point, there’s something to be said for long-form testimonials. Just as long-form sales copy triggers something in our minds that says, “If there’s this much to say about the product, it must be good,” a lengthy testimonial ignites similar feelings.

Developing a strong sales program is the most critical aspect of any business. Without effective sales strategies, companies will not be able to compete and grow. Sales professionals must learn how to implement proven sales tactics that work. These sorts of sales tactics do more than just help them to close individual sales; they help to 18 Proven Sales Tactics That Work in Any Industry.
If you’d like to learn more about how to create customer personas, see customer persona examples, and how to use them to enhance your entire customer journey, check out these resources: Customer persona templates. 20 Questions to Ask When Creating Buyer Personas Free Template The Persona Templates Used by Over 130,000 Businesses.
Use your customer personas; Show testimonials everywhere; Set up a referral program. Referral program should be a part of your company’s customer acquisition strategy. It will help you to attract new customers and at the same time will help other customers of yours to benefit from this. Here are 5 best ways to get customer referrals you want.

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So you want your website to make you look big. More power to you.

But the business experts I talked to recently say small is cool with customers, too. Small businesses, they say, have a personality, flavor and sensibility that big businesses can't match. And when it comes to what you put on your website, they urge: Don't be afraid to tout your smallness.

'Small businesses can have more fun with their sites, more so than large corporations,' says Alice Bredin, president of Bredin Business Information, a Cambridge, Massachusetts, company that helps large business-to-business companies market themselves to small businesses. 'A small-business site needs to include something that reflects the creativity and personality of its owner.'

5 Tips For Getting (and Using) Great Customer Testimonials Phone Number

Maybe you're a couple working side-by-side in a spare bedroom or a fourth-generation entrepreneur working to someday hand it over to a son or daughter. Maybe you're putting yourself through grad school. Or you operate from a remote site in the hinterlands and you use only recycled materials. Presented well on a home page and/or an 'About Us' section, all of these may have unique selling points to customers. Update opengl driver mac.

'People want character; it has meaning,' adds Kelly Cutler, chief executive of Marcel Media, a Chicago-based Web advisory firm. 'How folksy you get depends on your industry.' An attorney may not want to project an image of him or her working on a leather sofa with a dog curled up nearby. But that may work well for an artist or craftsperson, even an architect, Cutler and others say.

Whatever your industry, 'Tell your story online,' Cutler says. Customers want to know who you are and, if you lead a team, who is on it and what they do. 'You must talk about the team,' Bredin seconds. 'When there is nothing [on your site] about who you are or who's on your team, people wonder about whether you are a good company to buy from.'

5 Tips For Getting (and Using) Great Customer Testimonials Complaints

Dragon speaks for mac. Here are the 10 most important things these experts say customers want to know:

How your business is unique
Answer the question 'Who are you?' as interestingly and compellingly (and honestly) as possible. This includes writing management bios that mention your expertise, years of experience and any unique attributes or details that may set you apart from others.
You need to answer, Bredin says, 'What is unique about your business? Why should I buy from you?' This is missing from many business sites because the owners haven't done the strategic thinking necessary to figure that out, she says.
Be concise, too, Cutler adds. 'You don't need to write a novel.'
A clear sense of what your company offers
'It's incredible how many sites you visit and you're not sure what the company offers,' Bredin says. Make it a priority on your home page to provide at least general information about your products and/or services, with links to specifics on a Products page.
Many service-oriented companies, Cutler says, are concerned about divulging too much information about their offerings, for competitive reasons. Some also feel that consumers will have no reason to contact them by phone if they get all they need from the website. 'There's a balance that needs to be reached' in giving the potential customer enough info to make a buying decision, she says. More often than not, consumers will not contact a company for the missing product information--they'll just move on to a competitor.
Contact information, including a phone number and physical location
This may seem like a no-brainer, but many companies are purposely vague about their location. Some prefer to do all of their business online and see no need to publish an address or phone number. Others are home-based or they worry that giving a street address or hometown will somehow hinder them.
'This is a must, and it's one small way of building credibility and trust' with the consumer, says Wayne Porter, co-founder of ReveNews, an online marketing publication, and former senior director of research at FaceTime, a business security solutions provider. 'A phone number, a street address and even pictures go a long way toward building credibility.'
Showing a physical location, even one that no one will ever visit, comforts a customer that your business is real and legitimate, Bredin says. Provide a phone number that maps to that location, rather than just an 800 number, she advises.
Third-party validation
This means customer testimonials, client lists, case studies, awards and recognition you've received, positive news clippings and the like. Potential customers indeed want to know who you do business with, and what current customers have to say about their experiences. Such items 'forge the underpinnings of trust,' Porter says.
Client lists are especially important if your customers are businesses. 'If you've got some big-name customers, people like to see that,' Cutler says. But make sure you get approval from those you list as clients, she adds.
Porter adds that having a presence on social networking sites and blogs, especially those serving your industry, is an increasingly popular form of validation among customers. 'Social networking now has strong validation,' he says.
Secure Socket Layer (SSL)
SSL is an encryption system that helps protect the privacy of data exchanged between a customer and a website. If you have an e-commerce site that takes credit card information, customers want to know that their sensitive data is encrypted. Get SSL if you don't have it. If you do, let customers know that and about any other safeguards you proactively take.
Ease of use and navigation
If people can't find it, they can't buy it. Porter advises keeping sites 'crisp, clean, and easy to navigate,' but also for site owners to study traffic and usage patterns to adjust their sites based on what visitors are coming for. 'The ability to search a site is very important,' he says. 'Businesses should study their search data to see if there are trends and what to make front and center.'
Clear guidance on your processes
Let customers know, step-by-step, important things such as how to order--and where to go and what to do should something happen out of the o